Shipping policy
The Horizon Boutique — Shipping & Delivery Policy
Last Updated: 22nd August 2026
Processing Time Every order is carefully prepared within 1–3 days before it's dispatched.
Shipping Shipping is included with every purchase — there's no additional cost at checkout.
Delivery Orders are delivered worldwide within 30–60 days, depending on your destination.
Tracking A tracking number is sent your way as soon as your order ships, so you can follow along.
Customs & Local Fees Depending on your location, your courier may collect a small local fee or customs charge on arrival. This is set independently by your country's process — it isn't something we charge or control.
If there are any issues or concerns with your delivery, reach out to us at guestservices@thehorizonboutique.com — we're happy to help.
On Processing Time The 1–3 day window may shift slightly depending on product availability, seasonal demand, or order volume.
On Local Courier Fees Some regions involve a courier fee collected at the point of delivery. This is set independently by the courier, not by us — it isn't included in your order total and isn't something we reimburse.
On Customs & Import Duties Separately from courier fees, shipments may be subject to customs duties or import taxes depending on your location. These aren't included in your order total, aren't covered by us, and are the customer's responsibility on delivery.
On Delivery Windows The 30–60 day estimate can shift due to destination, customs processing, seasonal demand, carrier handling, or other logistical factors beyond our control.
On Tracking Allow up to 24 hours after dispatch for tracking to activate. Accuracy may vary slightly depending on the carrier.
On Delays & Lost Packages If a delivery is delayed, appears lost, or something feels off, contact us at guestservices@thehorizonboutique.com and we'll follow up with our fulfillment and shipping partners on your behalf. You're also welcome to contact the carrier directly with your tracking number.
On Delivery Details It's the customer's responsibility to provide a correct, complete shipping address and contact details at checkout. Once an order is placed, we are not liable for packages delayed, misdelivered, undelivered, or lost due to incorrect address, phone number, or other details provided by the customer — including issues arising from miscommunication with the courier. We're glad to help resolve these situations where we can, but doing so is a courtesy, not an obligation.
On Changes to This Policy We may revise this policy at any time. The version posted here, with its date, is the one that applies.