The Horizon Boutique — Exchange Policy

Last Updated: 22nd August 2026

Eligibility We consider exchanges for items that arrive damaged, or with a manufacturing defect present before use.

Reporting Window You have 14 days from delivery to report an issue — the first 24–48 hours give you the best chance of a smooth resolution.

What Isn't Covered We don't accept returns, exchanges, or refunds for buyer's remorse, sizing, color preference, or dissatisfaction.

Product Condition T-Shirts must be unwashed and unworn, and Journals unused, when you report an issue.

Proof of Purchase You'll need your order confirmation, receipt, tracking details, and contact information on hand to request a claim.

If you have any questions or issues. Email us at guestservices@thehorizonboutique.com with your order number and clear photos — we're happy to assist.

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Eligibility: Only defects present before an item is worn, washed, or used qualify for a claim. Damage that occurs afterward, from normal use, doesn't fall under this policy.

Reporting Window: The 14-day window runs from your delivery date, not your order date. We recommend reporting within 24–48 hours because an item's condition is easiest to verify closest to arrival, and the more evidence you provide, the better positioned we are to offer the best possible outcome.

What Isn't Covered: This applies regardless of when the request is made — there are no exceptions for buyer's remorse, sizing, color, or dissatisfaction, even within the reporting window.

Product Condition: T-Shirts arrive in a small courier bag; if it's been opened, the item must still be unwashed, unworn, and unused when reported. Journals must be unused — spotting a defect before opening one is the best case, but a claim is still reviewed if it's found upon first use or inspection. Where original tags or packaging are still intact, this can help support your claim, though it isn't required for eligibility.

Proof of Purchase: Proof of purchase must clearly show the item was delivered within the last 30 days, and should include your name, phone number, and email so we can verify the order. Requests without valid proof, or for orders outside this window, won't be accepted.

Resolution: Every approved claim is reviewed case-by-case. Depending on the situation, this may result in a replacement, an exchange, or in select cases a refund — whichever we determine best resolves the issue. Where a refund is decided upon, the amount is also determined case-by-case based on the specifics of the claim.

Return of the Original Item: Whether the original item needs to be sent back to us is reviewed on a case-by-case basis and can vary depending on the situation. We may ask for it to confirm a claim before an exchange or refund is finalized. Items sent to us without prior approval won't be accepted.

Third-Party Fulfillment: Orders are fulfilled and shipped through trusted third-party partners. We hold high standards, but we're not liable for delays or damage in transit beyond the remedies outlined in this policy.

Suspected Post-Delivery Damage: If we have reasonable cause to believe damage occurred after delivery rather than during it, we reserve the right to decline the claim.

Repeated or Unusual Requests: We reserve the right to limit, review more closely, or decline requests that appear excessive, inconsistent with normal use, or otherwise indicative of misuse of this policy.

Verification: We may request additional information, such as further photos or a short video, to help us assess a claim.

Independent Review: Approval of a claim does not obligate us to approve similar claims in the future. Each request is reviewed on its own merits.

Purchases Through The Horizon Boutique Only: This policy applies only to items purchased directly through The Horizon Boutique. We're unable to process claims for orders placed elsewhere or on behalf of another customer.

Our Discretion: All claims — including eligibility, outcome, and any exceptions — are reviewed and decided at The Horizon Boutique's discretion. Contacting us directly is the only way to begin this process.

Changes to This Policy: We may revise this policy at any time. The version posted here, with its date, is the one that applies.